Last updated: January 2026
Velion (“we”, “us”, or “our”) operates the Velion Upsell application and the website https://velionhq.com
(collectively, the “Services”).
This privacy policy explains how we collect, use, disclose, and protect information when merchants use our Services.
1. Who we are
Velion Upsell is a brand operated by Thanh Cong Inter., JSC.
- Registered address: 15F, Vinaconex Diamond Tower, 459C Bach Mai Street, Hai Ba Trung, Hanoi, Vietnam
- Contact email: [email protected]
2. Scope of this policy
This policy applies to:
- The Velion Upsell Shopify application
- The Velion marketing website (https://velionhq.com)
This policy applies to merchants using the Services. It does not directly govern Shopify shoppers, as explained below.
3. Information we collect
3.1. Information collected from merchants
When you interact with our website or Services (for example, booking a demo or contacting us), we may collect the following information:
- Name
- Email address
- Business name
- Shopify store URL
- Shopify store ID
At this stage, data collection is primarily limited to information voluntarily provided through the website.
3.2. Shopper data
Velion Upsell does not directly collect or store personal data from shoppers.
Any shopper data processed through the app is handled transiently via Shopify. Shopify acts as the data controller for shopper information, and Velion acts as a data processor solely to provide app functionality.
3.3. Automatically collected information
We may collect limited technical and usage information through third-party tools (such as analytics pixels) when you visit our website, including:
- Basic usage and interaction data
- Aggregated analytics information
This data is used only to understand usage patterns and improve our Services.
4. How we use your information
We use collected information for the following purposes:
- Providing and operating the app’s core functionality
- Analytics and performance optimization
- Customer support and communication
- Billing and invoicing (when applicable)
- Product development and improvement
- Marketing communications (such as newsletters or product updates)
- Legal and compliance obligations
We do not sell personal data.
5. Third-party services
We use trusted third-party services to operate and improve the Services, including:
- Shopify API
- Google Analytics
- Meta Pixel
- ActiveCampaign (email communication)
- Amazon Web Services (AWS)
These providers process data only as necessary to perform their services and in accordance with their own privacy policies.
6. Data retention
- Merchant data is retained while the app is installed or while communication is ongoing.
- Data is deleted upon request, subject to legal or contractual obligations.
7. Data security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.
8. Your rights
Depending on applicable laws, you have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion of your data
To exercise these rights, contact us at [email protected]. We aim to respond to valid requests within 30 days.
9. International users
Velion operates globally. By using the Services, you acknowledge that your information may be processed in jurisdictions outside your country of residence, in accordance with this policy.
10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
11. Contact us
If you have any questions about this privacy policy or our data practices, contact us at: [email protected].